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From RCMWiki

Contents 1 Overview 2 Definitions 3 Initial setup 4 System use 5 Advanced use 6 Security 7 Information analysis 8 Misc 9 Phone operations

Overview

Benefits and features

Definitions

Departments

Employee activities

Employees

Employee contacts

Company customers

Company numbers

Business and Non-Business calls

Calling limits

Application blocking

Contact push

Phone lock

Phone wipe

Licenses

Initial setup

Step 1 - Setting company departments

Step 2 - Setting employee activities (calling limits)

Step 3 - Adding employees

Step 4 - Adding company numbers

Step 5 - Adding company customers

Step 6 - Defining settings

Step 7 - Installing and activating phone clients

System use

Adding a new employee

Removing an employee

Changing employees' calling limits

Blocking applications on employees' phones

Replacing an employee's phone

Replacing an employee's SIM card

Adding a company customer

Adding a company number

Settings

Advanced use

Changing employee's visibility

Changing departments visibility

Changing company customer's visibility

Importing employees from CSV file

Importing company numbers from CSV file

Importing company customers from CSV file

Exporting data

Security

Recovering lost phone

Wiping stolen phone

Locking and unlocking phone

Information analysis

Viewing employee's calls

Viewing employee's contacts

Graphical call analysis

Viewing top callers

Misc

End user license agreement

Phone number format

IMEI

IMSI

CSV (Comma Separated Values) file format

Phone operations

RCM Client main menu

Phone operations