RCM:Benefits and features
From RCMWiki
This article outlines the top RCM features. It describes the problems that can be solved and benefits that can be gained from using RCM. Target: CEOs.
Contents |
What is Remote Call Manager (RCM)
Remote Call Manager (RCM) is a web-based service that allows you to control company expenses on mobile communications. RCM also allows you to manage and secure company mobile phones remotely.
RCM consists of RCM server with Web-based admin panel and RCM client installed on employee phones. They communicate with each other via the Mobile Internet connection (GPRS/UMTS) and via SMS messages.
How to start using RCM
There are few easy steps to start using RCM:
- Purchase licenses for your employees.
- Enter company data in RCM Web-based admin panel.
- Install RCM client software on employee phones (currently Nokia S60 phones, E-Series phones).
Controlling mobile expenses
Mobile communication is one of the most unpredictable and uncontrolled in company's expenses. RCM allows to control and limit them without any impact on the company's business efficiency.
RCM controls and logs all phone calls made by employees. RCM separates all employee's calls into Business and Non-Business calls.
Business calls are calls to employees, customers, business contacts and company numbers. All other calls are treated as Non-Business.
RCM allows to set limits for the both types of calls. For example, an employee can be limited to 20 minutes of Non-Business calls per day. When the limits is over, all Non-Business calls will be blocked on the employee's phone.
There is a possibility to set different limits for local and roaming calls.
Analyzing employee's calls
All made calls can be viewed and analyzed in RCM Web-based admin panel. You can see company's top callers and their top call parties. You can see call analysis charts and graphs that show you how employees use their mobile phones.
Security
Thousands of mobile phones are being lost and stolen nowadays. This is a big issue for company's security, because those phones contain business information: company mail, contacts, calendar, documents.
RCM allows to lock lost phones remotely. A locked phone cannot be operated and and will show a message to return it for a certain reward.
RCM can wipe ALL information from a stolen phone remotely. A thief's mobile number can also be detected and reported to the police.
Application blocking
RCM can block certain applications on employee phones. These can be data-hungry applications, e.g. Web application can be blocked in roaming to avoid huge bills. Or Camera application can be blocked due to company's security regulations.
RCM can also block installation of any 3rd party software to employee's phones.
Contact push
RCM can push corporate phone book to employee phones. RCM will keep it up-to-date and hence simplify communication between employees.
