RCM:Employee contacts

From RCMWiki

Employee contacts are contacts from an employee's phone book.

Employees manually classify their contacts after each phone call as Business or Non-Business. Then this information is being sent to RCM admin panel. Business contacts are reported completely including contact name, phone numbers, fax, and email. For Non-Business (personal) contacts only phone numbers are visible.

How this works? An employee makes/receives a call. When he hangs up, the RCM Client prompts to select the type of call:

He selects whether this call is business or non-business, and his calling limits are changed accordingly. A sampling from his calling statistics may then look as follows:

Additionally, the employee's contacts on the RCM server are updated.

Calls

Calls to Business contacts are treated as Business calls.

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