RCM:Replacing employee's phone

From RCMWiki

The procedure of replacing a phone depends on a particular case. Typycally, the phone is replaced when it becomes inoperable or reported lost. Accordinly, the solutions will be:

• phone defective: The phone is replaced with a new one, and the same SIM card is installed.
• phone lost: The phone is replaced with a new one, a new SIM card is installed.

Cases for replacing a phone

cause	phone	SIM	solution
phone is lost	new	new	see Lost phone or new phone number below
phone is inoperable	new	old	see Installing an existing SIM card on a new phone below
other	old	new	see Replacing employee's SIM card

Contents 1 Installing an existing SIM card on a new phone 2 Phone is lost 3 Note 4 Note 5 Important

Installing an existing SIM card on a new phone

If a phone becomes inoperable, follow the steps below.

1. Click Employees in the navigation menu.

2. Click icon against the employee’s name in the list of employees.

3. Enter the IMEI of a new phone in the IMEI field. You may leave this field blank, and then the IMEI will be updated automatically on the next synchronization.

4. Click Update to save changes.

Phone is lost

If a phone is reported lost, your task would be to provide the employee with a new phone, install a new SIM card and make related changes to the employee's profile. To do so, perform the following steps:

1. Click Employees in the navigation menu.

2. Click icon against the employee’s name in the list of employees.

Note Use Filter panel to find required employees. Fill out the necessary fields to apply filtering to the list of employees: First name, Last name, Title, Department, Activity, Client version, Out of sync (Y/N). To clear the field values and apply another filter, click Clear filter.

3. Enter the attributes of the new device as follows:

• Mobile number(required only if a mobile number is changed)
• IMEI: 15-digit unique phone ID (see IMEI);
• IMSI: 15-digit unique SIM-card ID (if a SIM card is replaced as well; see IMSI).

4. Click Update button at the bottom of the form to save changes.

Note The next logical step would be to send a download link to the new employee’s phone and synchronize (see Installing and activating phone clients).

Important If you by chance manage to return or find the phone later, change the settings to the reverse

See also:

• IMEI
• IMSI
• Changing employee's SIM card
• Locking and unlocking phone
• Installing and activating phone clients