RCM:Viewing employee's calls
From RCMWiki
Once the employee added is created you can go back to his profile by clicking against his name on Employees page. The employees details page provides access to basic management tasks and employee’s personal information.
To view employee calls:
1. Click Employee link in the navigation menu.
2. Click 
against the employee name in the list of employees.
NoteUse Filter pane to find required employees. Fill out the necessary fields to apply filtering to the list of employees: First name, Last name, Title, Department, Activity, Client version, Out of sync (Y/N). To clear the field values and apply another filter, click Clear filter. |
3. Click 
Calls at the top of the employee details page.
4. Fill out the necessary fields to apply filtering to the list of Employee calls. You can filter calls by:
- Date - start and end of periiod
- Number - phone number
- Direction - incoming or outgoing
- Roaming - Yes/No
- Business - Yes/No
5. Click Filter.
NoteTo clear the field values and apply another filter, click Clear filter. |
See also:
